At House of Minimal, we aim to ensure complete satisfaction with your purchase. Below is our detailed refund and return policy to help you with any concerns regarding your order.

7-Day Return Policy

• In case of any damage or manufacturing defect, we offer a 7-day return policy from the date of delivery for a full refund or exchange.

• Note: Customers are required to send a video of the damaged product for verification.

Conditions for Returns

• The jewellery must be in its original condition, i.e., unworn.

• All tags, certificates, and original packaging must be intact and returned with the item.

Initiating a Return

• To initiate a return, please contact our customer service team within 2 days of receiving the product.

• Provide your order number, details of the item you wish to return, and the reason for the return.

Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

• We recommend using a trackable shipping service to ensure the safe return of the item.

Refund or Exchange Process

• Once we receive the returned item and verify its condition, we will initiate the refund or exchange process.

• Refunds will be issued to the original payment method used for the purchase.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please notify us within 2 days of receiving the order.

Non-Returnable Items

• Certain items, such as pierced earrings (for hygiene reasons), may not be eligible for return unless there is a manufacturing defect.

Contact Us For any inquiries regarding returns or refunds, feel free to reach out to us:

• Email: info@houseofminimal.co.in

Please note: This policy is subject to change, and customers are encouraged to review our website for the most up-to-date information on our return and refund procedures.

We appreciate your trust in House of Minimal and are here to ensure an exceptional shopping experience!